Refund policy

Refund policy

CLEARANCEWIGS.COM   [Return Policy]

RETURN FEES | Customers can return items only for Store Credit Only up to 14 days upon receipt, timeframe based on delivery date.  All returns will be subject to a 25% restocking fee, initial $12.50 shipping + $12.50 return shipping charges.

UNAUTHORIZED RETURNS | An unauthorized return is a return that is NOT requested through our Return Request System or via our support team. An unauthorized return is a return that is sent back to the manufacturer directly without an RMA #.  All unauthorized returns will be charged a 25% restocking fee plus shipping.

RETURN LIMIT | A maximum of two returns is allowed within a 120-day period.

RESTOCKING FEE | Store Credit Returns are subject to a 25% restocking fee.

Want Unlimited Returns; Instead of returning items with a 25% restocking fee and a two-return limit per 120 days, you can use ClearanceWigs.com Listing Service to sell your product for store credit. More details.

REFUNDS | No cash refunds, returned items are eligible for store credit only, less shipping fees unless determined as a manufacturing defect upon inspection.

STORE CREDIT |  Store Credits are issued in the form of a ClearanceWigs.com Gift Card less the shipping fees noted.

ELIGIBLE RETURNS | All returned products must be in eligible condition. A product eligible for return or exchange includes products that meet the following criteria:

  • In original factory condition (unaltered, unworn, undamaged, containing no odor or signs of wear or styling product).
  • Must have tags attached and in original packaging.
  • Item(s) must be returned within 14 days of the original ship date of the order.
  • Packaging and product are not altered in any way. The item must be returned in a cardboard box.
  • Items received back in bubble mailers or packing paper will be returned to the sender unopened if the package is perceived as damaged upon arrival.
  • Odor-Free | Any odors on the product will render the product ineligible for return or exchange. This includes cigarette smoke, perfume, etc.
  • Product Free | Any products added to the item will render the product ineligible for return or exchange. This includes any styling products, including water misting.
  • Packaging | All original packaging as provided by ClearanceWigs must be returned with the item(s). This includes tags, tissue paper, packaging materials and wig box or silk bag.
  • Damage | Returned item(s) and packaging are not damaged in any way


INELIGIBLE RETURNS | Products ineligible for return or exchange are as follows:

  • Any product that does not meet the Eligible Return Criteria
  • If your product is received back and determined ineligible for return, we will ship the product back to you at our cost and include a copy of the Quality Control Report illustrating our findings.
  • Human Hair & Human Hair Blends
  • Why are Human Hair pieces non-returnable?
    • Human hair pieces and/or human hair blended products are considered a hygienic product. Therefore, we do not offer returns or exchanges on Human Hair products. 

DEFECTIVE PRODUCTS | If we are sending your item back to the manufacturer due to a potential defect and inspection, you will receive a refund as soon as the manufacturer processes the inspection request. Please allow up to 15 business days for an inspection to be completed. It may take up to 5 additional business days for your bank to reflect your refund on your statement.
If the product is deemed defective by the manufacturer, you will receive a full refund.
If the product is not deemed defective by the manufacturer, you will receive a refund minus a 25% restocking fee.

EXCHANGES | Exchanges for a color or style change may be considered on a case-by-case basis for items of equal value.

HOW TO RETURN | To request a return, please visit and initiate your request in our Request Return System within 15 days of receipt of your item:
Enter your Order Number from your order confirmation email, along with the Zip Code from your shipping address to begin your return

  • Select the item(s) you wish to return
  • Select the “Reason for Return”
  • Select “Complete Your Return Request”
  • Please provide feedback on your return in the "Additional Feedback" box and then select the "Confirm" button.
  • We provide a pre-paid return shipping label for your convenience. You can print your return label from the next screen by clicking the "Download Shipping Label" button. You will also receive an email with the return instructions and the return label. Please check your spam folder if you do not see this in your inbox.

We may, at any time, and at our sole discretion, modify these Terms and Conditions of Use, including our Privacy Policy, with or without notice to the User. Any such modification will be effective immediately upon public posting. Your continued use of our Service and this Site following any such modification constitutes your acceptance of these modified Terms.


QUESTIONS:

Please contact us on: orders@clearancewigs.com

RETURN ADDRESS:  
ClearanceWigs (Attention Returns)
1801 Taylor Ave
Marshalltown, IA 50158